Welcome to our community! These Terms and Conditions govern your use of our website, including our tips, hacks, forum, and online store. By accessing or using any part of our site, you agree to be bound by these terms.
1. Contact Information
For any questions regarding these terms, the community, or your orders, please contact us at:
- Website: momhelps.com
- Email: contact@momhelps.com
2. Community Guidelines & Forum Use
Our forum is a space for support and shared wisdom. To keep it a safe village for everyone:
- Respectful Interaction: Treat all members with kindness. Harassment, hate speech, or bullying will result in immediate removal.
- User-Generated Content: You retain ownership of what you post, but by sharing on our forum, you grant momhelps.com a non-exclusive license to display and distribute that content within our community.
- No Professional Advice: The tips and hacks shared by the community or our staff are for informational purposes only. Always consult with a pediatrician or professional for medical or safety concerns.
3. Terms of Sale (The Store)
By purchasing items from the momhelps.com store, you agree to the following:
- Pricing: All prices are subject to change without notice. We reserve the right to refuse or cancel orders in the event of a pricing error.
- Shipping & Returns: Please refer to our Shipping Policy for delivery timelines. Returns are generally accepted within 30 days, provided items are in original condition.
- Product Descriptions: We strive for accuracy but do not warrant that product descriptions are error-free.
4. Intellectual Property
The original content, features, and functionality of this website—including branding, editorial articles, and specific “hacks”—are the exclusive property of momhelps.com and are protected by copyright and trademark laws.
5. Limitation of Liability
We provide “hacks” and community advice on an “as-is” basis. momhelps.com is not liable for any damages or injuries resulting from the use of information found on the site or products purchased through the store. Use your best judgment as a parent!
6. Privacy
Your privacy is paramount. Use of the site is also governed by our Privacy Policy, which explains how we handle your data and your family’s information.
7. Shipping Policy
We aim to get your parenting essentials to you as quickly as possible.
- Processing Time: Most orders are processed within 1–3 business days. You will receive a notification with tracking information once your order has shipped.
- Shipping Rates: Rates are calculated at checkout based on the weight of your items and the destination. We occasionally offer promotional free shipping for orders over a certain value.
- International Shipping: At this time, we primarily ship within the United States. Please contact contact@momhelps.com for inquiries regarding international delivery availability and rates.
- Delivery Issues: momhelps.com is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order.
8. Return & Exchange Policy
We want you to love what you buy. If a product isn’t quite right, here is how we handle returns:
- Return Window: Items can be returned within 30 days of the delivery date.
- Condition: To be eligible for a return, items must be unused, in the same condition that you received them, and in the original packaging.
- Non-Returnable Items: For hygiene and safety reasons, certain items—such as intimate apparel, opened baby care products, or used feeding supplies—cannot be returned.
- How to Start a Return: To initiate a return, please email contact@momhelps.com with your order number and the reason for the return.
- Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed back to your original method of payment within 5–10 business days.
- Return Shipping: Unless the item arrived damaged or the wrong product was sent, the customer is responsible for paying the shipping costs for returning the item.